State Farm® Insurance Agent Diane Hagen

"After a very frustrating day for me personally, Diane was able to reach out to a collegue to provide me with a service that, she herself will soon be able to provide, even though she could not just yet. I grately appreciate her willingness to go the extra mile and connect me and not just telling me sorry I cant do that. Her postivie attitude and willingness to help are why I still have SF. Thank you Diane."

"I’ve had my renters insurance policy through this State Farm agency for almost two years and have nothing but positive things to say. My phone calls have always been answered with an inviting tone of voice and I’ve never ended a call feeling frustrated, confused, or with any unanswered questions. The month of October was full of unfortunate surprises that required insurance intervention… my car was backed into and a week later, my apartment flooded. Needless to say, I have been on the phone with multiple (and I mean multiple) different State Farm representatives and claim handlers from both the auto and homeowners side of things. I just got off the phone with Erich, a representative of Diane Hagen’s agency, who helped me transfer over my auto policy and set up a new life policy. I have to say that I am so extremely grateful for all of his help as well as going above and beyond in answering all of my questions. It’s extremely hard to find individuals who excel at customer service and have empathy like Erich does! A huge thanks to him for being more than willing and patient enough to walk me through the process step by step and answer my questions in order to help me further understand this extremely complicated thing we call insurance."

"I've been with Diane and her colleagues for several years now and have always had the best experience with them. They have been there for whatever I need, whether it's a simple policy renewal or going to bat for me when dealing with the aftermath of an auto accident. I really appreciate their friendliness, helpfulness and professionalism. Diane and her team truly care about you as a person and not just a customer."

"Claims department is really inconsistent. Hold times can be long (the call back system will often call you back just to put you on hold, sometimes for over 10 mins). At the end of the day they do what insurance is supposed to do, but the corporate structure tends to waste large amounts of customer time."

"Carrie is amazing to work with. We set up Home and Auto polices with her. When my son moved back into WA, he set up his Car policy through Carrie with Diane's office as well. Today he was locked out of his car and panicking (he has never had good insurance until now) Carrie called back, had him helped in under 5min. Now that is service! Thank you for taking such good care of us."

"Very impressed with Diane Hagen and her staff at State Farm Insurance . I needed to update some policies to meet my current financial situation . Ms Hagen’s office responded quickly , understood what my needs were and how to meet them . Knowledgeable, friendly and so professional !"

"I had a very unfortunate adventure with my vehicle. Diane Hagen's office was able to expedite my repairs, and communicate with adjustors and mechanics to have this done in more the timely manner, 1-2 days. Thanks to you all for being so quick to respond to my calls and your detailed attention and caring. The first time I've had an incident while insured with you all and extremely happy with the outcome. Thanks so much for passion."

"I have nothing but amazing things to say about working with Diane. To start out, I was shopping for new car insurance because it was finally time to switch from my parents' to my own - I found Diane by entering my zip code and was pleasantly surprised with how quick I was able to build a quote with her and let her know all the things I was looking for insurance. She even took the time to find all the potential discounts that I could receive, including bundling for renter's insurance. She was very knowledgeable and did everything to get me a very good rate, while also explaining coverages and such, since it was my first time setting insurance up. When I wasn't able to speak with Diane (for follow up question and such), one of her colleagues - Carrie, was there right away for immediate assistance. They were both great to work with and took care of everything right then and there. Carrie even worked with me while I was at the car dealership, purchasing a new car. Both her and Diane took the time to make me feel very comfortable with the next milestone as an adult and I am so glad this was a great experience. I would 10/10 recommend working with Diane and her agency. Thank you all for making this a quick and painless process!"

"The gals in the office were very helpful with explaining the details of my policy with layman's terms. They definitely expressed my best interest in regard to my policy and helping me understand my car loan policy. Also, they were very personable and fun to talk with which would be a "6th star" for this review""

"I have been with Diane and her team for a little over 3 years and, even after moving about an hour away, I still prefer to keep my business with them. The office staff are knowledgeable, are prompt in responding to my emails and phone calls, and thoroughly explain everything to me that I need to know. Ashley S. has been especially helpful over the past several weeks after I was involved in an accident and during the process of getting a new car."