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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Betsy Sawyers

February 10, 2025

5  out of  5
rating by Betsy Sawyers
"Diane Hagen and her staff go above and beyond to make sure you are satisfied and have your needs met. Great customer service is a priority for her agency."
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Alex Seiz

October 27, 2024

5  out of  5
rating by Alex Seiz
"Secure, easy, fast and kind."
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Daevione Lynwood

October 21, 2024

5  out of  5
rating by Daevione Lynwood
"Diane and her team are amazing I came in to get a new life insurance policy. They were very helpful. They also make sure their customers always have a great experience by using their expertise to guide their customers along their insurance journey. Overall I have no complaints about my experience with Diane Hagen and her team."
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Anthony Judie

March 27, 2024

5  out of  5
rating by Anthony Judie
"I walked in to change some things on my insurance policy and both Maggie and Diane were pleasant to deal with. When all the business I came to do, (plus all the joking), I was very happy and pleased with their service!"
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Alyson Visgauss

September 13, 2023

5  out of  5
rating by Alyson Visgauss
"After a very frustrating day for me personally, Diane was able to reach out to a collegue to provide me with a service that, she herself will soon be able to provide, even though she could not just yet. I grately appreciate her willingness to go the extra mile and connect me and not just telling me sorry I cant do that. Her postivie attitude and willingness to help are why I still have SF. Thank you Diane."
We responded:
"I wanted to personally express my heartfelt gratitude for your kind words, it truly warms my heart to know that I was able to assist you, even on a challenging day. Your appreciation means the world to me, and I’m dedicated to maintaining the same level of positivity and willing to help in every interaction. It’s clients like you who make me proud to be part of State Farm. Thank you again for choosing us, and please don’t hesitate to reach out if you ever need assistance in the future. We’re here to help! Warmest regards Diane "
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Dorothy Anderson

September 27, 2022

5  out of  5
rating by Dorothy Anderson
"My family has had policies with Diane for many years. She has been there for us, making sure we received the best outcome in a recent situation. Thank you Diane!"
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Yoojin Kim

July 1, 2022

5  out of  5
rating by Yoojin Kim
"I've been with Diane and her colleagues for several years now and have always had the best experience with them. They have been there for whatever I need, whether it's a simple policy renewal or going to bat for me when dealing with the aftermath of an auto accident. I really appreciate their friendliness, helpfulness and professionalism. Diane and her team truly care about you as a person and not just a customer."
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Mitchel Mythos

June 17, 2022

3  out of  5
rating by Mitchel Mythos
"Claims department is really inconsistent. Hold times can be long (the call back system will often call you back just to put you on hold, sometimes for over 10 mins). At the end of the day they do what insurance is supposed to do, but the corporate structure tends to waste large amounts of customer time."
We responded:
"Sorry for your experience with your claim, please give us a call to see where we can help you through the process. Diane 253-752-9920"
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Erin Ashton

March 16, 2022

5  out of  5
rating by Erin Ashton
"Carrie is amazing to work with. We set up Home and Auto polices with her. When my son moved back into WA, he set up his Car policy through Carrie with Diane's office as well. Today he was locked out of his car and panicking (he has never had good insurance until now) Carrie called back, had him helped in under 5min. Now that is service! Thank you for taking such good care of us."
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Ian Dillon

March 8, 2022

5  out of  5
rating by Ian Dillon
"Diane has been my agent for years! Always helpful and gets things done promptly and easily."
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L C

January 4, 2022

5  out of  5
rating by L C
"I have several policies with Diane Hagen. She has been wonderful in explaining the policies and help me make the best decisions for my needs. Wonderful, inviting group of people in this office! They definitely go the extra mile when you need it!"
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Nathan Peek

April 20, 2021

5  out of  5
rating by Nathan Peek
"Diane and her team are always helpful when I need their services. They’re always willing to go out of their way for my needs, and they always make it a pleasure speaking with them."
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Alexa Dagley

April 10, 2021

5  out of  5
rating by Alexa Dagley
"We worked with Heidi she was great! Very professional and really explained our options!"